Customer Service

Overview

Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. Your customer interactions may include face-to-face, telephone, post, email or social media contact.

This type of work will suit someone who enjoys being part of a team, is a ‘people person’, is comfortable using technology, and can work under close supervision.

This L2 Customer Service Apprenticeship is available at our Plymouth centre.